Customer Success Manager (closed for new applicants)

Job description

Do you believe in the power of 3D content? Would you like to do business with people from all over the globe? Do you like helping them adopt, use and get value from 3D content? Well, then you might be a great fit for the Binkies 3D team!

At Binkies 3D we are enthusiastically working to make our mark in the world of interactive online 3D content. Why not join us in that mission? We are already making an impact on 50+ million users around the globe every single month. But we don't want to stop there! As part of our customer success team, we are looking for someone to help expand and improve our service!


Here's what we are looking for

Our company is growing as we are serving more and more of the world’s telecom operators and smartphone manufacturers with amazing 3D content of the devices they sell. Each of our customers needs our help in getting 3D content up and running on their site and maximizing the value we bring to them.

We're looking for someone to help our customers from their first baby steps into 3D content all the way to full-blown roll-out on their (global) websites. This is a very cross-functional position: you will help integrate our service into customer’s websites; help them evaluate our solution; and improve their results using sensible analytical testing methods. All the while you'll be building a relationship and truly learning what makes our customers' hearts beat faster!


As our customer’s main operational and service contact, you are there to make and keep them happy!

Requirements

What you bring to the table

Minimum requirements:

  • Customer-oriented relationship manager
  • Excellent attention to detail
  • Project management abilities
  • Basic front-end web development skills: HTML, CSS, JavaScript
  • Strong communicator through different means (email, phone, video call, etc.)
  • Excellent command of the English language (both spoken and written)

Bonus points if you have any of the following:

  • Understanding of web analytics and A/B testing
  • Experience with customer success management
  • Experience in a startup or scale-up
  • Experience with SaaS/technology products
  • Good command of a second language (not Dutch) e.g.: German, French, Portuguese, Spanish, Korean, Japanese.


What we bring to the table

A comfortable and fun working environment:

  • Unique chance to be part of a high-growth, successful scale-up
  • Passionate and ambitious colleagues
  • Fun company culture: regular outings and a weekly Friday-pie-day!
  • High performance, fast-paced team
  • The chance to have a real impact on our business
  • Flexible working hours
  • 25 paid vacation days
  • Spotify Premium (or similar) with your choice of headphones
  • Remote-friendly company
  • Travel expenses covered
  • Work-from-home allowance
  • Shiny new work setup (gaming laptop and 2 additional 27" monitors)
  • Free lunch (there is such a thing!) and tasty snacks
  • Free massages as often as you want (from our in-office massage chair)
  • An international team with many different nationalities
  • Growth potential within the company; grow with us!


Our recruitment pipeline
When you have applied through our website there will be an initial screening. If you pass this screening you will receive two short assessments. After passing the assessments, we will plan a video call with you and the head of Customer Success and Sales (to get to know you and for you to ask questions). The last step is an interview day with several interviews and practical assignments. This part of the process is to check if there is a mutual fit. We invest a lot of time with new potential Binkies because we want people to be happy in the long run.


Up for the challenge?

If you are up for the challenge, and you think you've got what it takes, take the first step and apply! 
Be sure to apply before 15 October!


Questions?

If you have any questions about the company or the vacancy, please reach out to Lucy Jansen (lucy@binkies3d.com or +31 15 711 2718).